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EFFECT OF EMPLOYEE CAPABILITIES
AND COMMITMENTS TO THE PERFORMANCE OF THE TOUR
AND TRAVEL COMPANIES
Heriyanto
1
, Muhamad halilintar
2
TNI-AL Planning Division, Universits Borobudur, Indonesia
Email : sidane.heriyanto@gmail.com
Abstract
This study aims to: (1) analyze the positive and significant effect of the ability and work commitment of
employees together on the performance of the company Tour & Travel (Travel Bureau), and (2) analyze the
variables that have a dominant influence on the performance of the Tour & Travel Company (Travel Bureau).
The analytical method used is Multiple Regression with the F-test and t-test. The results show that: (1). The first
hypothesis which states that "the ability and commitment of employees to work together has a positive and
significant effect on the performance of the Tour & Travel Company (Travel Bureau)" is accepted as true. This
can be seen from the F test which shows the F-count > F-table, and the probability is less than 0.05, and (2). The
second hypothesis which states "Among the two variables, the employee commitment variable has the greatest
influence on the performance of the Tour & Travel company” is accepted. This can be seen from the highest
double partial coefficient (r2) owned by the employee's work commitment variable of 28.0%.
Keywords
:
Employee Capabilities, Commitments, Performance
INTRODUCTION
Existing travel agencies are scattered throughout Indonesia, but most of them are located
in areas with a large population, business centers, and tourist areas because in these areas the
potential for consumers who will travel by utilizing the services of a travel agency large
enough (Pratana & Abadi, 2018). 3 The prospect of a travel agency business in the next few
years seems to be quite open, although it is still accompanied by a level of competition that is
still quite tight. The tight competition seems to be influenced by the possibility of the rise of a
travel agency that previously experienced operational difficulties or the emergence of a new
travel agency (Farlen, 2011). The forecast for the rise of a travel agency that previously
experienced operational difficulties and the emergence of a new travel agency is expected to
be due to the increasing number of consumers who will use the services of a travel agency in
the next few years (Bawelle & Sepang, 2016).
The world of tourism is one of the economic activities that are very dynamic, creative,
and innovative, and includes various dimensions whose systems must be integrated
(integrated system) and also sustainable and global (Fattah, 2017). Human resources workers
and actors must be idealistic, motivators, and professionals, use the principle of "something
new", and not monotonous (Ginting, 2016). The business branch of tourism after the hotel
service industry, impresario, exhibitions, transportation, and others is the travel agency
service industry. Tour & Travel Service whose task is to assemble and connect various
branches of activities in the world of tourism, such as hospitality activities, and homestays.
meals, transportation by land, sea, and air, to tourist attractions, souvenirs, culture, and arts,
as well as other activities such as Meetings, Incentives, Conventions, and Exhibitions (Putri
Injuruty : Interdiciplinary Journal and Humanity
Volume 2, Number 1, January 2023
e-ISSN: 2963-4113 and p-ISSN: 2963-3397
e-ISSN: 2963-4113 and p-ISSN: 2963-3397